AileronSTEP 01
Sit with the people doing the job
We map the workflow at the counter, on the phone, in the bay. Not in a conference room.
AI building and implementation for operators
AI that actually lands in your business.
We sit with the people doing the work, build the tool, run it next to the old way, and publish the numbers. Then it stays.
80%
of routine customer requests resolved by agents, exceptions escalated to staff
1.5%
claim denial rate after AI review, down from about 12%. About $400K a year recovered.
$1.2M
a year in labor value returned to one multi-site operator
1,500
manual hours a month retired across five functions
11+
AI systems in production, used daily by 50+ operators
2014
the year the practice started. 80+ engagements since.
Real numbers from systems that shipped, not pilots.
How we work
Five steps. The fifth is the one vendors skip.
Every engagement runs the same way, whether it is one store or a group.
STEP 02
Pick the pattern the team is ready for
Assistant, automation, or agent. The one that fits the workflow, not the one that demos best.
STEP 03
Build it and clear IT
We build the tool and deploy it inside your systems after your IT, security, and compliance reviews.
STEP 04
Run it beside the old way
Same work, both paths, for a set window. Nobody bets the store on a demo.
STEP 05
Publish the numbers, keep what works
Before and after, in writing. Use cases the numbers do not support get stopped.
Industries
Where the work lands.
Several clients across multiple industries. Four where the work lands first.
Auto Dealerships
Service drive, phones, follow-ups, parts, warranty.
See the pageCustomer Service
Intake, scheduling, routine requests, follow-ups.
See the pageReal Estate Acquisition
Site screening, document review, due diligence.
See the pageConstruction
Progress monitoring, estimating, permitting, Procore.
See the pageWork
What we have built and shipped.
Front desk and revenue cycle run by agents
About 80% of scheduling, intake, and routine support requests resolved by agents. Claim denials fell from about 12% to 1.5%, about $400K a year recovered. AI carried about 85% of finance, operations, and compliance work.
Read the case: Front desk and revenue cycle run by agentsOutbound calls that schedule and capture answers
Deployed. Places outbound calls and records structured answers. Outbound only today; the same pattern covers appointment confirmations, no-show recovery, and status callbacks.
Read the case: Outbound calls that schedule and capture answersSite screening from imagery in a day, not weeks
Assessment time went from weeks to same-day.
Read the case: Site screening from imagery in a day, not weeksWhat stays with you
Built to survive your IT review and your busiest Monday.
Deployed inside client systems after IT, security, and compliance reviewsHIPAA-grade work: signed agreements, no-training terms, audits clearedBuy where a vendor product fits, build only what is missingThe tools stayed in use after the engagement endedPrincipal-led. The person you talk to is the person who builds it
One workflow. Thirty minutes. You leave with a number.
Book a callNo deck. No obligation. You talk to the person who does the work.