AileronIntake and scheduling
New customers get booked and their details captured without a hold queue.
Customer service
Agents take the routine. People take the exceptions.
Most customer contact is the same handful of requests. Agents resolve those outright, escalate the rest to a named person, and log every action.
Where it applies
The workflows, in your words.
Routine request resolution
Status, hours, pricing, documents, reschedules. Answered from your systems, escalated when it is not routine.
Follow-up tracking
Every promise made to a customer gets an owner and a due date, and a nudge when it slips.
Self-service answers in chat
Staff ask in plain English and get the link, the file, or the number.
Proof
What we have already built that maps onto it.
Systems we built, with where each ran and what it did.
| Your workflow | What we have already built | Result |
|---|---|---|
| Routine requests resolved | Scheduling, intake, and support agents with staff escalation | 80% resolved by agents |
| Follow-ups | Commitment tracker, follow-up sweep, drafted replies | Runs every day |
| Self-service answers | Chat bot over a building and file library | No person in the loop for routine questions |
| Phones | Outbound voice agent with structured capture | Deployed, outbound only |
How an engagement runs
Small first. Numbers before rollout.
- 01Pick the top three request types by volume.
- 0230 days of agents handling them beside your current team.
- 03Publish resolution rate, escalation rate, and hours returned.
Related work
The systems behind the table.
Front desk and revenue cycle run by agents
About 80% of scheduling, intake, and routine support requests resolved by agents. Claim denials fell from about 12% to 1.5%, about $400K a year recovered. AI carried about 85% of finance, operations, and compliance work.
Read the case: Front desk and revenue cycle run by agentsFollow-ups and commitments that do not slip
Running on a schedule every day. The same follow-up pattern applies to customers who have not called back.
Read the case: Follow-ups and commitments that do not slipSelf-service answers about every building, in chat
Routine questions answered without a person in the loop.
Read the case: Self-service answers about every building, in chatOutbound calls that schedule and capture answers
Deployed. Places outbound calls and records structured answers. Outbound only today; the same pattern covers appointment confirmations, no-show recovery, and status callbacks.
Read the case: Outbound calls that schedule and capture answersWhich three requests eat your team's day?
Book a callNo deck. No obligation. You talk to the person who does the work.